Refunds & cancellation

01Try before you pay

The best protection against a refund request is not needing one. Every account gets a free trial export and a free launch week of unlimited, watermark-free designing. Please use them before taking a paid pass — that way you know exactly what you are buying.

02What a pass gives you

• 1-Day Pass: 24 hours of unlimited, watermark-free exports.
• 1-Week Pass: 7 days of unlimited, watermark-free exports.
• 1-Month Pass: 30 days of unlimited, watermark-free exports.
• Passes are one-time. Nothing renews automatically and no card is charged again unless you take a new pass.

03Cancellation

Because passes do not auto-renew, there is nothing to cancel. When the validity period ends, your account simply returns to the free tier. Your designs stay saved and you can take a new pass whenever you need one.

04When we refund in full

• You were charged twice for the same pass.
• The pass was paid for but never activated on your account.
• The studio was unavailable for a substantial part of your pass period because of a fault at our end.
• You took a pass by mistake and have not exported anything with it — tell us within 48 hours.

05When we refund in part

If a serious fault on our side prevented you from using a meaningful portion of a week or month pass, we will refund proportionally for the days lost, or extend your pass by the same number of days — whichever you prefer.

06When we cannot refund

• The pass has been used for exports and simply was not needed as long as expected.
• A design was printed with a mistake in the text, names, dates or timings that you entered yourself.
• You changed your mind after downloading watermark-free files.
• The request comes more than 30 days after the payment.

07If a design was wrong at our end

This is different, and we treat it seriously. If a template in our library carried an error in Jain content — a wrong lanchan, an incorrect symbol, a mis-set mantra — tell us. We correct and re-publish it, and where that error caused you a printing cost we will discuss making it right rather than pointing at this policy.

08How to request a refund

• Write to us on WhatsApp or by email from the address on your account.
• Include the pass you took, the approximate date, and what went wrong.
• We acknowledge within two working days.
• Approved refunds are returned to the original payment method, usually within 5 to 7 working days depending on your bank.